Privacy Policy

Privacy Policy

The following Privacy Notice discloses the Privacy practices for Deerpark Collection on how we treat personal information we collect through our Channels (websites, associated websites, mobile applications, and other channels – collectively referred to as “Sites”). This Privacy Notice applies when you use any of our Sites.

Overview

At Deerpark Collection we take the Protection of Personal Information seriously and we recognize that Privacy is important to you.

The purpose of this Privacy Notice is to describe how we collect, use, store and disclose Personal Information that you provide to us, what we learn about you from your visit to our website, as well as to explain the choices and rights that you as a data subject has regarding your Personal Information.

All references to ‘our’, ‘us’ or ‘we’ within this Privacy Notice are deemed to refer to Deerpark Collection Limited (“Deerpark Collection”) and its subsidiaries.

Information that is collected

To enable Deerpark Collection to provide you with a premium experience when visiting its Sites, it requires up-to-date and correct Personal Information of its customers. Personal Information includes the prescribed information falling within the definitions of Personal or Special Personal Information as set out in the Data Protection Act of Kenya (“Protected Personal Information”).

Deerpark Collection collects, with your consent, personally identifiable information, such as your e-mail address, name, home or work address or telephone number. Deerpark Collection also collects anonymous demographic information, which is not unique to you, such as your postal or ZIP code, age, gender, preferences, and interests.

We will not intentionally or knowingly collect Personal Information directly from minors (anyone under the age of 18). The Personal Information of minors will be collected through their legal guardian or parent only where products or services are obtained for the minors.

Use of Personal Information

Deerpark Collection will use your Personal Information to operate the Sites, provide services, and to inform you of new features, services, and products. Deerpark Collection will also use your Personal Information for research, statistical and marketing purposes, and where applicable to update its customer records. If we intend to use your Personal Information for a different purpose, Deerpark Collection will provide you with the ability to decline this service.

Personal Information sharing and data transfers

We may disclose your Personal Information to third parties where required by law, where it is necessary to give effect to a contract with you, or where we have a legitimate interest in doing so. These are some of the instances where we may share your Personal Information with third parties, who may include:

  1. to any person that provides services (which services may include verifying, updating and processing Personal Information) to Deerpark Collection or acts as Deerpark Collection’s agent or to whom Deerpark Collection have transferred or propose to transfer any of its rights and duties in respect of its customers (some of these persons may be located outside of the Republic of Kenya), and share Deerpark Collection customers’ Personal Information with Deerpark Collection’s service providers, locally and outside the Republic of Kenya, as necessary. Deerpark Collection may ask persons who provide services to Deerpark Collection to agree to our Privacy practices and related policies if they need to access any Personal Information to carry out their services;
  2. to Deerpark Collection’s legal advisors, financial advisors, auditors, regulatory authorities or in response to a legal proceedings or to a competent court; and
  3. to Deerpark Collection’s subsidiaries.

We will not share your Personal Information to external organization’s that are not our service providers, unless business operations require the processing of your personal information in other countries, either to carry out processing based on your instructions or for ordinary business purposes.

Should we wish to store your information with a third party, who is located outside of Kenya and receives the Personal Information, they will need to comply to either a law, or binding agreement which states that they will provide an adequate level of protection to your Personal Information. This means that they have to agree to lawfully process your Personal Information and protect your Personal Information in the same manner as we do.

Retention of Personal Information

Deerpark Collection will not keep your Personal Information beyond the period strictly necessary for the purposes for which it was collected, and in accordance with the Applicable Legislation.

Deerpark Collection undertakes, where possible, to anonymise or delete your Personal Information as soon as the purpose and/or the duration of their established retention expire.

Nevertheless, Personal Information may be archived beyond the applicable periods for the purposes of researching, investigating, and prosecuting criminal offenses with the sole purpose of allowing, as needed, the provision of such Personal Information to the judicial authorities, or for other retention obligations, in particular for accounting or fiscal purposes. Archiving implies that this Personal Information will be subject to access restrictions and will no longer be available online but will be retrieved and kept on a secure and independent device.

Use of Cookies

A cookie is a small data file that our server sends to your browser when you visit the site. The use of cookies helps us to assist your use of certain aspects of the site. You can delete cookies at any time or you can set your browser to reject or disable cookies. If you do disable cookies some functions on the site may not work correctly.

We use cookies to personalize content and advertisements, to provide social media features and to analyze traffic to our Sites. We also share information about your use of our Site with our social media, advertising, newsletters and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services.

Security

We take Protection of Personal Information seriously and we take precautions to keep your Personal Information secure. Therefore, with due regard to generally accepted information security and handling practices and procedures we seek to secure the integrity and confidentiality of Personal Information in our possession by taking appropriate, reasonable technical and organizational measures to prevent loss of, damage to or unauthorized destruction of Personal Information; and unlawful access to or processing of Personal Information. However, as the website is accessible via the internet, and the internet is inherently insecure, we cannot guarantee the security of information you send to us online (including that it will not be intercepted). You send information to us online at your own risk.

Your Rights

You have the right and responsibility to ensure that the Personal Information we hold about you is accurate. In the absence of evidence to the contrary, we will assume that the information you provided to us is accurate. At your request, where the law requires us to do so, you can exercise your data subject rights as per the following, subject to verification and validation of your identity:

  • Request access to your Personal Information that Deerpark Collection holds about
  • Request rectification of your Personal Information that Deerpark Collection holds about you
  • Request erasure, as permitted by law, of your Personal Information that Deerpark Collection holds about you
  • Request restriction of processing of your Personal Information
  • Object to processing of Personal Information as permitted by law.

Disclosure

Deerpark Collection is the sole owner of the information collected on the Sites. We will not sell, share, or rent this information to others in ways different from what is disclosed in this notice or elsewhere in the Sites contrary to manner described in this notice.

Mandatory Disclosure of Personal Information

Deerpark Collection Sites may disclose Personal Information if required to do so by law or in the good-faith belief that such action is necessary to (a) comply with applicable law or with legal process served on Deerpark Collection and/or its subsidiaries or the Sites; (b) protect and defend the rights or property of Deerpark Collection, or the Sites, and (c) act under exigent circumstances to protect the personal safety of users of goods and services of Deerpark Collection, the Sites, or the public.

Third Party Sites

Deerpark Collection encourages you to review the Privacy Notice of third party websites and applications (“Third Party Sites”) you choose to link to from Deerpark Collection’s Sites so that you understand how those Third Party Sites collect, use and share your information. Deerpark Collection is not responsible for the Privacy Notices or other content on Third Party Sites outside of Deerpark Collection and the Deerpark Collection family of Sites.

Indemnity

You accept that Deerpark Collection takes reasonable and practical steps to safeguard Protected Personal Information in its possession. To the fullest extent permissible by law, you hereby indemnify and holds harmless Deerpark Collection, its employees and agents against any liability, damages and/or legal action whatsoever and howsoever arising, including negligence on the part of Deerpark Collection, its employees or agents and Deerpark Collection shall not accept liability for any damages or any type of loss suffered by you when utilizing the services of the Sites and Third Party Sites.

Contact Us

For any questions concerning the treatment of your Personal Information, you can address your request or your complaint directly to:

Deerpark Collection Limited
6 Kunde Road, Lavington
Nairobi, Kenya
Email: stay@deerpark-collection.com

This Privacy Notice was last updated in August 2023 and is referred to Version 1. We may always change this Privacy Notice and any changes will be communicated on our website. The latest version will replace all earlier versions of it unless it says differently.