Booking Cancellation Policy

Booking Cancellation Policy

In case your plans change, ensure to inform in writing the cancellation/ amendments in plan to the Hotel Reservation team. The guidelines in this regards as under:-

The modification/cancellation request for bookings made online will be processed automatically through the Internet Booking Engine. Any refund due shall be done through the system in accordance with the applicable modification/cancellation rules.

In case of rebooking, a rate difference may be payable for the change as per the rate applicable for the rebooked date/ room type and subject to availability. Any additional charges or rate difference for the modified reservation can be paid through the same payment mode/card as used for original reservation. Please note that if an online booking is modified or cancelled with Deerpark’s reservations staff, it cannot be further modified or cancelled online.

The refund of the reservation done by the Travel Agent will be processed by the issuing Travel Agent only and no refund admissible online. In the event of cancellation of non-cancellable booking (s), the client shall not be refunded the amount paid towards making the reservation(s).

Cancellation Charges for individual bookings (effective 15th Sep, 2023)

No Show – forfeit 100% of the applicable rate inclusive of all taxes.

24hours prior to arrival forfeit 100% of the applicable rate inclusive of all taxes.

7 days prior to arrival forfeit 75% of the applicable rate inclusive of all taxes.

14 days prior to arrival forfeit 50% of the applicable rate inclusive of all taxes.

28 days prior to arrival forfeit 25%of the applicable rate inclusive of all taxes.

The contractual rates mentioned in this website are subject to change without notice; however, every effort will be made to maintain them. In the event of a change in Government Taxes or Levies affecting the rates mentioned herein, Deerpark Collection Limited reserves the right to pass on any increases to the customer.